• Check-in: From 14:00 to 22:00
• Hotline number or WhatsApp +62817565756 for any assistance prior during your stay.

• Check-out: From 11:00 to 12:00
• For all departures please be ready 3 hours prior to flight time.

1. No Smoking Policy:
   • Smoking is strictly prohibited inside all rooms and villas.
   • A penalty of IDR 1,000,000 will be charged for any violations.
   • Smoking, including electronic cigarettes, lighting stoves, or engaging in any activities that produce smoke, is not permitted in the room.
2. No Pets Policy:
   • Pets are not permitted on the property to maintain hygiene and comfort for all guests.
3. Late Check-Out Policy:
   • The standard check-out time is 12:00 PM.
   • Check-outs between 12:30 PM and 6:00 PM will incur a 50% charge of the room or villa rate.
   • Check-outs after 6:00 PM may be subject to a full night’s stay charge.
4. Child Policies: Children of all ages are welcome. For accurate pricing and occupancy details, please contact our Front Office Team directly.
5. Cot and Extra Bed Policies: Cots and extra beds are not available at this property.
6. Age Restriction: Guests under 18 are not allowed.
7. Moving, combining, or repositioning beds is not allowed.
8. Any activities that may cause damage, require repairs, or leave stains on the bed or linens are prohibited.
9. Bringing foods with strong odors into the room or surrounding areas is not allowed.
10. The room is equipped with amenities such as towels, mugs, glasses, TV remote, and AC remote. Please note that in case of breakage, damage, or loss of these items, replacement costs will be charged according to the value of the item. If any room amenities are missing, please contact the Front Office via WhatsApp at +62817-565-765.

Failure to comply with these regulations will result in a charge of IDR 1,000,000

• Your name
• Address
• Phone number
• Email address
• Location details
• Credit card details (these numbers are not stored in any online database)

• If a corporate credit card is used, billing information may be shared with the employer.
• With third parties:
  We may use third-party service providers for certain products and services, such as credit card billing, reservation services, call center services, and mass mailings. It is necessary to provide personal information for these services. These third parties are contractually prohibited from using the personal information for any purpose other than those specified by the Property. We may provide non-personal aggregated information to certain service providers for the purpose of performing their contractual obligations. The Property strictly prohibits the sale or transfer of any information to parties outside of the Property by such service providers.
• The Property may share guest information, with or without prior notice, to comply with applicable laws, respond to government inquiries or public authorities’ requests, comply with legal processes, protect the rights, privacy, safety, or property of the business, guests, employees, or the public, or respond to emergencies.

1. Under applicable law, including laws outside your country of residence;
2. To comply with legal processes;
3. To respond to requests from public and government authorities, including authorities outside your country of residence, for national security or law enforcement purposes;
4. To enforce our terms and conditions;
5. To allow us to pursue available remedies or limit the damages we may sustain.

1. No gatherings or parties of any kind are allowed in the room. The Property reserves the right to evict any additional occupants from the room.
2. This reservation is non-transferable.
3. In case of no-show, a fee equivalent to one night’s room charge (including any applicable taxes) will be charged to the credit card provided at the time of reservation, or as per the revised booking conditions.
4. The Property reserves the right to remove guests from the premises due to conduct, behavior, or any other safety, security, or medical concerns. This applies especially if guests do not comply with instructions given by Property staff, exhibit discriminatory behavior, or endanger others.
5. Guests are prohibited from compromising the health, safety, and security of the Property.
6. Guests must provide valid identification upon arrival.
7. Special terms may apply to specific offers, and in case of conflict, those terms will take precedence.
8. In case of any discrepancies with the final bill, the bill’s terms will prevail.
9. Guests are responsible for maintaining cleanliness and hygiene. They must follow safety, security, and hygiene guidelines provided by the Property and avoid violations. Guests will be held accountable for any breaches.
10. The Property’s assets and valuables must be respected and not damaged. The Property may charge for any damage or destruction caused by the guest.
11. Guests with allergies or sensitivities to certain materials, cleaning products, or foods must inform Property management prior to arrival.
12. Valuables can be stored in a safety deposit box in the room or at the Property upon request, and the Property may charge for this service.
13. If valuables are exceptionally valuable, guests must notify the Property before storing them. The Property may refuse to store these items.
14. The Property works to provide a safe and secure environment. We are not responsible for personal possessions lost, stolen, or misplaced on the premises due to the actions of guests.
15. Lost property is logged and stored securely. Items are either disposed of or donated to charity after a certain period. Perishable items retrieved after check-out are only held until the end of business that day.
16. Guests can collect lost items with valid identification, or the Property can arrange postage at the guest’s expense.
17. The Property reserves the right to change these terms and conditions at any time without notice. Revised terms will be posted immediately on the website. Please check the latest information to stay informed of any changes.
18. While the Property aims to ensure satisfactory reservations, we do not accept liability for losses, delays, injuries, damages, or inconveniences caused by events beyond our control, including but not limited to flight delays, civil disturbances, theft, terrorism, natural disasters, etc.
19. Transportation to the airport is provided as an ancillary service, and the Property is not liable for any incidents during the transit.

1. By proceeding with the reservation, you agree that if the reservation is accepted, your stay will be subject to the Property’s Standard Terms and Conditions.
2. The terms and conditions on the website constitute a binding agreement between you and the Property for all commercial arrangements, including reservation, stay, payment, and usage of facilities.
3. The Property may cancel the reservation if the information provided is falsified or incomplete.
4. You consent to the Property profiling you using publicly available information to provide appropriate hospitality services during your stay.
5. The Property may amend or change these terms and conditions at any time without prior notice.
6. You agree to indemnify and hold the Property harmless for any liability, loss, or expenses arising out of the acceptance of your reservation and stay.
7. The Property is not liable for any losses, damages, costs, or expenses incurred due to the cancellation of the reservation.
8. The Property is not liable for any failure to comply with these terms if it is caused by circumstances beyond its control. A waiver of any rights under these terms does not constitute a waiver on subsequent occasion.
   
   

Cancellation Policies – Nivasa Hotel & Nusa Dua Bayview Villas

1. General Policy

• • All confirmed bookings are non-refundable, except in cases where a valid reason for cancellation is provided and approved by management.
  • Cancellations must be requested in writing at least 24 hours before check-in time and sent to:
  • Email: reservation@nusaduabayview.com
  • WhatsApp: +62 817 565 756
• Any approved refund will be processed within 3 to 7 business days after confirmation of cancellation.
• Failure to provide the required documentation on arrival (e.g., passports or valid identification) may result in cancellation without refund.
  
  

2. Cancellation Process & Terms
   If a guest wishes to cancel a confirmed booking, a written notice of cancellation must be sent to Nivasa Hotel or Nusa Dua Bayview Villas. All cancellations will be acknowledged in writing.
   
   

A cancellation includes, but is not limited to:

• Partial cancellation – reducing the number of booked nights.
• Complete booking amendment – modifying dates so that the original booking dates no longer apply.
• Failure to provide valid identification upon check-in.
• Attempting to host an unauthorized event at the property, which breaches the Terms & Conditions.

• If cancellation is received more than 90 days prior to arrival, the guest will forfeit 30% of the total rental cost to Nivasa Hotel or Nusa Dua Bayview Villas.
• If cancellation is received between 60 and 89 days prior to arrival, the guest will forfeit 50% of the total rental cost to Nivasa Hotel or Nusa Dua Bayview Villas.
• If cancellation is received between 45 and 59 days prior to arrival, the guest will forfeit 70% of the total rental cost to Nivasa Hotel or Nusa Dua Bayview Villas.
• If cancellation is received between 30 and 44 days prior to arrival, the guest will forfeit 100% of the total rental cost to Nivasa Hotel or Nusa Dua Bayview Villas.
  
  

3. Exceptional Circumstances

• Force Majeure: If a guest is unable to travel due to government restrictions, natural disasters, or emergencies beyond their control, the hotel may offer a credit voucher instead of a refund, valid for future stays.
• Health-related Cancellations: If the guest provides official medical documentation proving an illness or emergency preventing their stay, the management may review and decide on a partial refund or reschedule.
  
  

4. Governing Law & Dispute Resolution
   

• This Cancellation Policy is governed by the laws of the Republic of Indonesia.
• Any disputes arising from this policy shall be resolved amicably through negotiation.
• If legal action is required, both parties agree to Denpasar, Bali, Indonesia as the jurisdiction for arbitration.

Payment Policies – Nivasa Hotel & Nusa Dua Bayview Villas

1. Credit Card Surcharge: A 3% surcharge applies to direct bookings or on-site credit card transactions (swipe payments).
2. Virtual Credit Cards (VCC): No surcharge applies to payments made using a Virtual Credit Card (VCC).
3. Deposit & Prepayment: A 50% deposit is required after confirmation to secure your booking. Additional deposit requirements may apply depending on the rate plan.
4. Accepted Payment Methods: We accept major credit cards, debit cards, bank transfers and cash.
5. Cancellation & Refunds: Refunds, if applicable, will be processed based on the hotel’s cancellation policy.

Book Now, Pay Later Policy

• No prepayment required
• Full payment will be made at the front office during check-in
  
  

NOTICE TO GUEST
This hotel is privately owned and operated. Management reserves the right to refuse service to anyone. The hotel is not liable for any accidents, injuries, or losses incurred by guests. However, the hotel will take necessary actions to assist in emergency situations.

Safe deposit boxes are available in all hotel rooms and villas. The hotel is not responsible for any loss of valuables left unattended or unsecured in the room.